The Property Ombudsman – Approved Estate Agents Redress Scheme
As a member of The Property Ombudsman, Squarefoot follow the Code of Practice for Residential Estate Agents.
Squarefoot are also members for lettings related matters and can resolve disputes referred by landlords or tenants fairly via the Ombudsman. We have a comprehensive internal complaints procedure, and hence the need for the Ombudsman has never arisen.
Trading Standards Institute
The Trading Standards Institute (TSI) has now approved The Property Ombudsman (TPO) Codes for Sales and Letting agents.
Squarefoot now hold a TSI ‘approved trader’ status to assure consumers that we operate the highest service standard.
Tenants and landlords can now be assured that they are dealing with an agent registered with the largest government-approved property ombudsman scheme in the UK.
Squarefoot are SAFE – Safe Agent Fully Endorsed; denoting that we protect landlords and tenants’ money through a client money protection scheme.
Squarefoot maintain and operate separate designated client accounts where client money is held completely separate from the operating funds of the agency.
Tenancy Deposit Scheme Member
Squarefoot register all deposits held in respect of Assured Shorthold tenancies with The Tenancy Deposit Scheme.
The Tenancy Deposit Scheme for Regulated Agents (TDSRA) has been developed to ensure that the deposits they hold are protected and that disputes about their return are resolved swiftly, inexpensively and impartially.
Tenants and landlords alike are afforded the benefit of a completely cost free deposit arbitration service where needed.